Frequently Asked Questions
We completely understand that safety is the number one concern for many of our customers, especially after the reports that appeared on the news a few years ago. However, we can guarantee our boards are completely safe; all our boards come with genuine Samsung batteries or, some older/refurbished models may have batteries from the largest battery manufacturer in the world. All our batteries, chargers and other components are CE tested and pass UK and EU regulations.
Yes. Fusion Boards aren’t the same as the vast majority of the boards on eBay or the ones which have been featured in past reports.
All our boards and chargers have been tried and tested over a long period and we don’t have any problems with safety. They also come with all the relevant safety documentation and have been thoroughly tested by independent European safety testing authorities.
The negative reports in the media have not come as a surprise to us as we are well aware of all the poor quality versions flooding the market and have been worried about consumer safety and the impact it may have on customer confidence. But, because of all the lengths we have gone to ensure that Fusion Boards remain a quality, safe and functional product we are confident that the market will now divide into the good and bad and we can continue to provide a high quality product that will provide plenty of safe enjoyment to our customers for years to come.
We know buying a hoverboard can be a minefield as, there are so many sellers making various claims. However, we have been selling hoverboards for over 5 years now and have sold over 100,000 boards to happy customers, with no safety issues so, we think we know a thing or two about balance boards and the market in general.
Out of all the individuals and companies selling hoverboards, there are very few established companies who are committed to growing and protecting their brand by ensuring that quality, safety and after sales service is paramount. The practical difference between us and many of the other sellers of “hoverboards” is that we are a company who has invested heavily in this product over the last 5 years, are in full control of quality, have had all the relevant tests done ourselves and we will still be here in years to come to help if you have any problems.
Of course, we think Fusion is a great choice! But, our main points to look for when buying a hoverboard are:
- Do you know who the company are?
- Is their website full of all the essential info needed?
- Check the specifications
- Spares/repairs – what is their aftersales/warranty service like?
- If it seems to good to be true, it probably is!
We also have a full buyer’s guide available here.
This means that your price will not change even if your local VAT rate is different from the UK rate.
If you are a VAT registered business, we can provide a VAT receipt in respect of the items purchased from Fusion Board. Please note that some items are not VAT rated in the UK e.g. Children’s clothes. Any VAT receipts will be made out to the account holder and sent to the address quoted on the account.